7u77 Privacy Policy
This policy explains in detail how your personal information is collected, why it is stored, and under what circumstances it may be disclosed when you use 7u77. Please read it carefully.
01 Introduction and Scope
7u77 (referred to below as "we" or "the platform") places the highest importance on protecting the personal information of all its users. This Privacy Policy ("Policy") applies to 7u77's website, mobile application, and other digital platforms.
By registering an account on 7u77 or starting to use the service, you are considered to have agreed to the terms of this Policy. This Policy must be read together with the platform's Terms and Conditions, as both together form the basis of the relationship between you and us.
If you are under 21 years of age, you may not use 7u77 and must not provide any information on this platform.
02 What Information Is Collected
7u77 only collects information that is necessary to provide the service and is legally acceptable. The categories of information collected are described below.
2.1 Information You Provide Directly
Information you provide yourself when registering an account or using the service:
- Full name, date of birth, and national ID number
- Email address and mobile number
- Username and password (stored in encrypted form)
- Payment information provided during deposits and withdrawals (bKash, Nagad, Rocket, bank account)
- Documents submitted during the identity verification (KYC) process
2.2 Automatically Collected Information
Technical information collected automatically while using the platform:
- IP address and device identity (Device ID)
- Browser type, operating system, and device model
- Session duration, login date and time
- Names of games played, bet amounts, and result history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
We may receive certain information from identity verification service providers and payment processors, which is used solely for fraud prevention and account security.
03 Purpose of Using Information
7u77 uses collected information for the following purposes, each of which has a legal basis.
3.1 Service Operation and Account Management
- Completing the registration process and verifying accounts
- Processing deposit, withdrawal, and bonus transactions
- Providing uninterrupted betting and casino game services
- Providing customer service and support
3.2 Security and Fraud Prevention
- Detecting and blocking unauthorized access to accounts
- Identifying multiple accounts or fake identities
- Complying with anti-money laundering (AML) regulations
- Monitoring unusual account activity
3.3 Ensuring Responsible Gaming
We review information about your gaming habits so that we can identify in time whether any user is showing signs of problematic behaviour. Detailed information about these safeguards is available in our Responsible Gaming section.
3.4 Communication and Marketing
- Sending important notifications related to your account
- Informing you about relevant offers and promotions if you have given your consent
- Providing updates about new platform features or services
04 Cookies and Tracking Technology
Cookies and similar technologies are used on the 7u77 website. Cookies are small text files stored in your browser or device that help the platform remember your preferences.
4.1 Types of Cookies
- Essential Cookies: Required for the platform's core functions; the site does not work properly without them.
- Functional Cookies: Remember your language preference, login status, and personal settings.
- Analytics Cookies: Analyse user behaviour to help improve the quality of the platform.
- Marketing Cookies: Used to show relevant advertisements based on your consent.
4.2 Cookie Controls
You can limit or disable cookie collection by changing your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.
05 Information Sharing and Disclosure
7u77 never sells your personal information or transfers it to third parties for commercial purposes. Information may be disclosed only in the following limited circumstances.
5.1 Service Provider Partners
We work with trusted third parties to handle specific services such as payment processing, identity verification, technology infrastructure, and customer support. These partners may only use information for the specified purpose and are required to follow our privacy standards.
5.2 Legal Obligations
We may be required to provide information in response to a court order, government directive, or lawful request from a law enforcement agency. Where the law permits, we will try to notify you in such cases.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, the new entity will be required to follow the same privacy standards.
06 Data Retention Period
7u77 retains your information for as long as necessary to provide the service and fulfil legal obligations.
6.1 While Your Account Is Active
All necessary information is retained while your account remains active. Transaction history, betting records, and communication logs are kept for a defined period.
6.2 After Account Closure
Even after an account is closed or suspended, certain information is retained for a set period for legal, financial, and regulatory reasons. This period is determined in accordance with applicable law.
6.3 Requests for Data Deletion
After specific legal obligations have been met, you may request that your information be deleted. However, information related to fraud investigations or legal disputes may continue to be retained.
07 Data Security Measures
7u77 has adopted industry-standard technical and organisational measures to ensure the security of your information.
7.1 Technical Security
- All data transfers are secured through SSL/TLS encryption
- Passwords are stored using strong hashing algorithms and are never stored in plain text
- Firewall and intrusion detection systems are active at the server level
- Access to sensitive databases is restricted to authorised staff only
- Regular security audits and vulnerability assessments are conducted
7.2 Organisational Security
- Regular data protection training is provided to staff
- Data access is limited strictly on a need-to-know basis
- Confidentiality obligations are mandatory in third-party contracts
7.3 Response to a Data Breach
In the event of a data breach, we will act promptly and notify affected users in a timely manner in accordance with applicable law.
08 Your Rights and Controls
As a user of 7u77, you have specific rights over your personal information. To exercise these rights, please contact our support team.
8.1 Right to Access
You can find out what information we hold about you and receive a copy of that information.
8.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected or updated.
8.3 Right to Deletion
In certain circumstances — particularly where there is no legal obligation to retain it — you may request that your information be deleted.
8.4 Right to Restrict Processing
You may request that the use of your information be limited for certain purposes, though this may affect your access to some services.
8.5 Right to Object to Marketing
You may opt out of marketing communications at any time. This can be done through your account notification settings or by contacting our support team.
09 Protection of Minors
7u77 is operated exclusively for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
If we become aware that a minor has registered on the platform, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects that their child is using this platform, please contact our support team right away.
10 International Data Transfers
Some of 7u77's servers and service provider partners may be located outside Bangladesh. For such international transfers, we ensure that adequate data protection measures are in place at the destination.
Appropriate contracts and safeguards are put in place for every data transfer to ensure the standards set out in this Policy are maintained.
11 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, please contact us through the channels below.
11.1 Support Channels
- Live Chat: 24/7 direct support in Bengali and English
- Email: [email protected]
Our support team is available seven days a week, twenty-four hours a day, and provides assistance in Bengali.